Q. How many hours do I need for cleaning services with Bask Cleaning?
A. The number of hours required depends on the size of your home, the number of rooms, their contents, and the level of cleaning you desire. You can choose what you need and prioritize specific tasks or rooms.
Q. What are your office hours for inquiries and bookings?
A. Our administrative and booking services are available 24 hours a day. However, our cleaning professionals typically work between 8a.m and 12a.m.
Q. What kind of contract am I tied in a contract for domestic cleaning with Bask Cleaning?
A. We believe in simplicity and fairness. Our domestic cleaning service does not involve long-term contracts. You can cancel the service at any time with at least one day's notice.
Q. How do you screen and vet your cleaners?
A. Our cleaners undergo a rigorous selection process, including interviews, ID and address verification, and reference checks. We continuously monitor the performance and conduct of our cleaners during their tenure.
Q. What happens if my assigned cleaner is unavailable due to illness or other reasons?
A. If your cleaner cannot make it, we will notify you promptly and offer a replacement cleaner to meet your cleaning needs.
Q. Can I schedule evening or weekend cleaning services?
A. Our cleaners are flexible and can accommodate evening or weekend cleaning. Please inform us as soon as possible if this is a one-time request for weekend cleaning to assist with scheduling.
Q. Can I arrange for a cleaning service once a month?
A. Our most common cleaning frequency is once a week; we also offer fortnightly and monthly cleaning.
Q. Do I need to be at home when the cleaner visits?
A. No, you don't need to be present during cleaning. Our vetted cleaners are trustworthy.
Q. Do I need to provide cleaning products and equipment?
A. You are responsible for supplying the necessary cleaning products and equipment. We can provide you with a list of the required items.
Q. Can I request a different cleaner if I am unsatisfied with the current one?
A. Absolutely. We have a diverse pool of cleaners, and we will gladly assign you a different cleaner if you are unsatisfied. Just send us a text to make the request.
Q. Does Bask Cleaning have insurance coverage?
A. Yes, we are fully insured. We have put together Public Liability insurance of £1,000,000 for your peace of mind.